Account and data control
Delete your StoreMate data or account
StoreMate by HrynCo gives you separate controls to delete workspace data while keeping your account, or to permanently delete the account and its associated data.
Delete workspace data without deleting your account
Reset all my data permanently removes your workspace content, including containers, items, QR codes and assignments, shares, contacts, invitations, and activity history.
Your StoreMate account remains active, so you can continue to sign in and use it after the reset.
- Sign in with the email/password or Google account connected to StoreMate.
- Open Profile → Data & onboarding.
- In Reset workspace data, select Reset all my data.
- Review the warning, enter RESET, and confirm permanent workspace-data deletion.
How to delete your account
You must sign in so StoreMate can verify that you are deleting your own account.
- Sign in with the email/password or Google account connected to StoreMate.
- Open Profile → Data & onboarding.
- In Delete account, select Delete my account.
- Review the warning, enter DELETE, and confirm permanent deletion.
Data that StoreMate deletes
A successful account deletion removes your StoreMate account and the associated data controlled by StoreMate, including:
- Profile, authentication records, preferences, and account settings.
- Containers, items, product records, QR codes, transfers, write-offs, and related workspace data.
- Invitations, contacts, sharing relationships, and feedback linked to the account.
- AI usage, credit-wallet records, and StoreMate's local subscription and payment state.
- Uploaded item and product images, including generated thumbnails.
Retention and third-party records
StoreMate removes the in-scope account data from its active systems when the deletion succeeds. The deletion cannot be undone.
Transaction records already controlled by a payment provider, and records that another provider must keep for legal, security, or accounting obligations, are governed by that provider's retention rules. Deleting StoreMate does not delete your Google or payment-provider account.
If you cannot sign in
Use Forgot password on the sign-in screen, or sign in again with the Google account originally connected to StoreMate. Authentication is how we verify ownership before deletion.
Never send your password, verification code, access token, or other sign-in secret to support.